We call our managed services plans TotalCare; and TotalCare+ is the most comprehensive, all inclusive suite of services we offer… All for one fixed monthly fee. Our TotalCare+ managed services can monitor virtually all of your company’s devices and provide proactive alerts when issues, or potential issues, arise. We can monitor and patch all of your Servers, PCs, and Macs; and monitor your Firewalls, Routers, and most Printers and Switches for potential problems, often before downtime occurs. When an issue arises, and cannot be remedied remotely, we provide priority on-site support. TotalCare+ clients receive 2-hour response windows and often, our response time is less than 1-hour.
We offer several managed services plans for all businesses. Our TotalCare plans include:
- 24/7 proactive monitoring and reporting of all your devices
- 2-hr response window
- Patch management
- Remote support
- Comprehensive security suite (Windows)
- Maintenance scripts to maintain workstations and servers
- Discounted labor rates when a techician is required on-site or remotely
In addition to the above benefits, TotalCare+ includes unlimited on-site or remote technician support for one flat monthly fee.